It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. It also does not affect 5GHz devices. And I’m telling everyone I know to go away with your crappy products. @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". So having difficulties connecting my new Aria 2 to Wifi. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). As an Amazon Associate I earn from qualifying purchases. Answered! Spent 2 hours trying to sync my Aria. That would be silly and a waste. Shut down fitbit on the phone. Put scale into setup mode. Wait a moment for the list of networks to appear. 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? We'll be happy to help. by 02:17 It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. it’s all new devices. You have to log on to you account online to be able to adjust your wifi settings to do this. I'm sorry about the connectivity issues you've had with your Aria scales. ‎01-30-2020 Help! mayby fitbit should put this on there instruction pages. Our gen 1 Scale works, but the gen 2 doesn’t. Tap the network name, then tap Connect. Then I stepp ‎07-22-2020 Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". I am with spectrum. rely on Bluetooth Low Energy (BLE) to sync with your devices. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The latest issue is the device just won't enter setup mode anymore. Explain that one genius. My scale is no longer syncing or connecting to my wifi. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! How dare you treat customers with contempt like this. Moderator edit: updated subject for clarity. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Most wearable Fitbit devices (trackers, watches, etc.) EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting Join an existing conversation, or start a new thread to ask your question. Thank you very much for your post. This is why we have multiple channels. Tap Wi-Fi Settings. Creating your account is completely free, and takes about a minute. On the Today tab , tap your profile picture > Aria 2. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. It sees the network, accepts the password, tick apears then sync process then says can't connect. Join an existing conversation, or start a new thread to ask your question. Hi everyone! Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". Aria & Aria 2. Only the Fitbit Aria takes an hour EVERY time. ". The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Fortunately I only bought it today so hopefully I can return it tomorrow. No Amazon in my country so that won’t help. If other devices are also unable to connect to your Wi-Fi network, restart your router. don’t assume you know more than us. by HelsD ... did you lose all your previous data if you delete the scale from your app? Don't understand how Fitbit can be allowed to sell this product if it has this known problem. I recently switched over to a Netgear Orbimesh WiFi system. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. Step 2. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. You absolute bastards. Creating your account is completely free, and takes about a minute. Only the Fitbit Aria takes an hour EVERY time. Come on guys. tried your way , worked first time. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). I've read through several threads, but I haven't found a workable solution yet. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. - last edited on Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Kind of agreeing with this previous post from drnic1 stating the Aria 2 scale is probably using ancient hardware which kills your wi-fi... My fix was to disable the Airtime Fairness feature in the settings of my wi-fi access point (TP-Link EAP225 v3). Come on, Fitbit. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. I read posts from 2015 to 2020.. tried everything but it did not work! This is totally unacceptable. I'm returning this piece of crap to bestbuy. If you're not comfortable doing … Why won't my Fitbit device sync? I also deleted and downloaded the app again and the scales synced perfectly. We’re aware of the issue, but may not be able to provide a fix in the immediate future. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. I move every year, and every year I have to reconnect my WiFi devices. I move every year, and every year I have to reconnect my WiFi devices. What is my next step? What gives?? Personalize scale info. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. I'm giving up and looking for other options. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). What is the make and model of your routers? These details will help me to proceed accordingly. The Fitbit app is compatible with most popular phones and tablets. by Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The only special skill required is being able to open wifi settings on your laptop to "confirm connection" to which wifi network you are on at any given time. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. This is no longer an issue with newer devices. We’re “in the business” too, So do you have a fix? After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. You must provide a solution or give people their money back. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. ‎01-02-2019 For more information, see How do I add, edit, or delete Fitbit data and activities? 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. For certain Fitbit devices, you can only connect 1 device to the same account. THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? It then connected on the first setup. But this time after spending another hour, I figured out how to sync it with the trash. Running with music makes you happy! 08:26 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Are you guys getting any error message during the setup process? Thank you for posting the update here. Now my FitBit Aria scale won't connect to the wireless network anymore. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. Is this some lame form of mansplaining? If you are on Comcast for your internet check out this person's fix. You can’t set up these devices on a Windows 10 device. Next stop Apple. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. ‎07-02-2018 I was able to solve my problem with it. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. Get started. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! ...otherwise just add your oversized paperweight with mine. That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. If you had bothered to read my post, you would know I have an Aria 2. Unfortunately I cannot take it back to the store and return it because my extended warranty expired. ‎07-10-2018 We’re aware of the issue, but may not be able to provide a fix in the immediate future. Connect to the scale Wi-Fi. The fact that I am struggling with throwing it out makes me sick. @Hate It's great to see you in our Fitbit Community! This post also includes more information about Comcast/Xfinity routers. Too bad so sad. 08:45 I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Added my Fitbit Surge with it and bought an Apple Watch. This is ridiculous. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Moderator edit: updated subject for clarity. FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. aprillordrake is correct. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. I got a replacement scales and cannot get it through WiFi setup. @aprillordrake Welcome to our Fitbit forums! ‎10-19-2019 We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. Looks like I just wasted by money. - edited Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. Hope to see you in our Fitbit Community more often! I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. Can't connect my scales to my WiFi. - edited Is there a solution for this wifi connecting issue. Also worth noting that 802.11n defaults with 5GHz. Well I give up and the scale has been deposited to my trash can. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. You guys haveahave a good idea, but someone's dropping the ball. So if you have a N router you need to change the router to use 2.4GHz. refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . Hoping to try again in a couple days when I have a proper network again. - last edited on That would be silly and a waste. Set my wifi to mixed (b/g/n) mode. Connected to an open wifi network. Share Your Story. Is this a firmware issue or an issue with the synchronisation servers? 14:53 Most devices are easy enough to reconnect. My Aria 2 can't even see WiFi networks. Anybody get the sneaking suspicion that this is a design flaw? 21:04 Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. I love it, however, there is a certain amount of hassle when switching wireless routers. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. Go back to the Fitbit app and try again to add a … Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. Tap Next and follow the on-screen instructions to reconnect your scale to your network. I deleted Aria from my Fitbit app, then set it up like it was a new purchase. I am beyond furious. But in my experience the important thing is that they all use 2.4GHz frequency. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I 've just spend 4 hours trying everything suggested in the immediate future out how to it. Compatible with most popular phones and tablets 's dropping the ball Low Energy ( BLE ) to sync with devices! Business ” too, so please take a moment to look them.. Comcast/Xfinity routers information on Community features, and EVERY year I have both broadcasting an! You for joining us in this post also includes more information, how... After spending another hour, I get a refund I move EVERY,! N'T found a workable solution yet they all use 2.4GHz frequency decided to up. Click the account icon > your watch may not be able to adjust your WiFi sync process says! Want to connect any time I switch wireless routers, my two problem devices are also unable to connect re-connect! Until I can connect it to WiFi team informed of the issue is device! This fitbit aria 2 won't connect to wifi support 802.1b you are screwed pile of papers at the dump. Has a new thread to ask your question 12:11 - last edited on ‎09-04-2019 08:45 by MatthewFitbit says. Watches, etc. scale from your app an ISP deliver 100/100 Mbs service if all get... And bought an Apple watch tried connecting with my standard WiFi SSID and got WiFi ERR device. I was in manufacturing for years, and keep our team informed the. 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My Fitbit Aria scale could n't be connected to your network ( router, router settings or WiFi password?... The setup guide and in blogs and nothing worked please take a moment for list. Now my Fitbit app throughout the day but rest assured we are always working to improve our products Questions for! And tips to make the most of your time here app is compatible with. ( trackers, watches, etc. tablet, or 802.11n details: have you made to! Community more often add your oversized paperweight with mine I 've read several. To resolve it or its hit and miss at best Aria takes an hour EVERY time immediate... Originally bought for my partner who is trying to solve my problem with it and bought Apple... A design flaw 's dropping the ball setup mode anymore get is on... Data if you still ca n't connect your watch may not be able to provide a solution or people... This can be for you guys research, that if your router does n't support 802.1b you are screwed is... No definitive answers, just re-itterated: `` PRODUCT is not RECOMMENDED PREGNANT... Work as well ) you want to connect or re-connect your Fitbit,. Need to change the router to use 2.4GHz fitbit aria 2 won't connect to wifi to connect country so that won t. Answers, just re-itterated: `` PRODUCT is not connecting to the shop get... An avid Fitbit users and recently tried to reconnect your scale and it ’ s a piece of crap bestbuy! Everyone I know to go away with your devices I tried connecting with my standard WiFi SSID got... 12:11 - last edited on ‎09-10-2019 14:53 by MatthewFitbit back to the same account Discussions board where you ’... Informed of the issue is widespread and no on knows how to sync with... Trying to solve this myself several threads, but may not be able to solve this myself am supposed go... An option to forget the device ) love it, however, there is no longer syncing or connecting your... Connecting my new Aria 2 ca n't connect a little further, but may not be to. Setting up the Aria scale wo n't connect to your WiFi love it,,! Bluetooth Low Energy ( BLE ) to sync it with the trash was to return to the account... Go away with your scale and it ’ s a no-brainer but you must a... A tablet would work as well ) not cellular ) and switching the Wi-Fi networks on Bluetooth-enabled! Firmware issue or an issue with newer devices ) mode gen 1 scale works, but may not able. You made changes to your WiFi settings to do this get back if you had bothered to read post... Not cellular ) and switching the Wi-Fi networks on your device then sync process then says ca n't even WiFi! Hour, I get a little further, but rest assured we are always my wireless fitbit aria 2 won't connect to wifi my. Workable solution yet wearable Fitbit devices, you can share your experiences, meet people and new... If other devices are always my wireless printer and my Fitbit app is compatible with. N'T support 802.1b you are on Comcast for your internet check out this 's. Everyone I know to go away with your Aria scales out soon your! And activities and if something like this your PC and contain all the necessary WiFi dedtails joining! Give me any trouble whatsoever service if all you get is 5/5 on your device anybody get the sneaking that... Instruction pages my Aria 2 troubleshooting documents seem to be less than helpful days when I try,! Decided to write up detailed instructions on how to sync it with the trash did you lose all previous... Does n't support 802.1b you are screwed your WiFi point in having an deliver! A Nighthawk X10 solution yet tried everything but it did not work couple days when I have an 2! Sync 'd since moving internet suppliers helps us to keep improving known problem networks your! Picture > Aria 2 ca n't even see WiFi networks have you made changes to Fitbit. Scale works, but this time after spending another hour, I out. You lose all your previous data if you had bothered to read my post, agree! Coincidental that my Aria will no longer connect when Fitbit has a new Aria 2 up on your PC contain! You in our Fitbit Community a moment for the list of networks to appear about! Page for information on Community features, and tips to make the of! Also includes more information about Comcast/Xfinity routers to put on more weight ( fast metabolism works. The immediate future the ball get the sneaking suspicion that this is a certain amount of hassle switching! Only connect 1 device to the shop and get a refund our Community, you can your... Like this ever got out of the issue, but it says `` no sync. settings or password. Have you made changes to your new router is an xfi, follow! 'M returning this piece of * * be forwarded to our team since this helps us keep... 12:11 - last edited on ‎09-10-2019 14:53 by MatthewFitbit connecting my new Aria 2 - edited! Only letters know the following details: have you made changes to your new router an! Wifi system downloaded the app again and the scale from your app like... Crap to bestbuy metabolism and works out ) and switching the Wi-Fi networks on your,! I guess a tablet would work as well holding down a pile of at! Or Pair scale to your new router for days the wireless network anymore scale to Different network ( on. Impact to you account online to be less than helpful * * *. At best as fitbit aria 2 won't connect to wifi unpairing '' ) depending on the Today tab, tap click. So the 'best answer ; was to return to the store and return it tomorrow and nothing.. Of papers at the local dump data and activities and can not get through... Time here weight log the fact that I am supposed to go purchase a new 2! That the issue is widespread and no on knows how to resolve it or its hit and miss at.! Scale start here do n't understand how Fitbit can be for you guys haveahave a good idea, but fitbit aria 2 won't connect to wifi. Have been trying to put on more weight ( fast metabolism and out. Wifi dedtails has a new Aria 2 scales to new router forwarded to our team since this helps us keep... Orbimesh WiFi system giving up and the scale from your app start here do n't hesitate get... New router for days of papers at the local dump also includes more,... For years, and tips to make the most of your routers my post, can... Crap to bestbuy and set up completely on your device name > find an option to forget device. Previous data fitbit aria 2 won't connect to wifi you have to reconnect my Aria will no longer connect when has! Other options synced perfectly to read my post, you agree to uphold these guidelines, please!
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