It will not complete a wash cycle. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. What are the first 5 digits of your serial number? It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. Q2. Samsung serial numbers with the six-digit number 100001 through 799999 prior to a letter at the end of the serial number are subject to the recall. Now please select the Remedy Option you prefer: Exchange Rebate Samsung will provide an exchange rebate if you choose to purchase a new washer. The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Eco-friendly & energy-efficient. Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Samsung Washing Machine Identification Label. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Consumer Notice. For information on the class action settlement visit www.washermdlsettlement.com. Since noises can be hard to put into words and come in so many varieties, it would be impossible. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Power Samsung Washer - Power issues. The recall delivers a new blow to the electronics giant, which has scrapped production of its flagship Galaxy Note 7 smartphones due to risks of overheating batteries that can catch fire. CR's experts walk through everything you need to know. Samsung said it can happen when bedding, water-resistant or bulky items are washed on high speed. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. – In cooperation with the U.S. Consumer Product Safety Commission, Maytag Corporation and Samsung Electronics Co., Ltd. are voluntarily recalling clothes washer units. Soft Close Lid. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Thank you. Duvall captured cell phone video of the cable guy installing the fix to her lid, keeping it from flying open and hurting someone. Very small loads (one or two items) may become unbalanced and not spin out completely. Last November, Samsung announced it was recalling nearly 3 million defective washing machines. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Complaints started emerging of exploding Samsung washers a year ago, but the Consumer Product Safety Commission only announced on Friday that Samsung was issuing a recall for 2.8 million machines. Why is that? Vole vs Mole: Knowing the Differences and How to Deal with Voles » Troubleshooting Tips for Whirlpool Cabrio Washer Issues. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Attention:We are sorry. Unscrew the other bolts and remove the control panel of the Samsung washing machine. The recall involves three LG and three Kenmore Elite Brand top-loading washing machine models manufactured between February 2010 and November 2011. Be sure the laundry load is balanced. Fast, same day shipping. Your average wait time on this line is approximately 20 seconds. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. Voluntary Samsung Washer Recall. But Call 6 Investigates found other consumers who said they haven’t been as lucky. If the door lock is defective, the washer door will not latch properly. This recall involves 34 models of Samsung top-load washing machines. We bought our W&D in early 2013. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Samsung is recalling 2.8 million top-load washing machines, a move that comes just weeks after the company's exploding Galaxy Note 7 debacle. Please enter the correct serial number. The units come in beige, white and graphite steel colors. Check the washing machine's water supply and door seal for leaks. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Phone: (301) 504-7908 What can I expect of my in-home repair process? But Wheaton learned the refund is pro-rated based on the age of the washer. These injuries are associated with the lid unit of top-load washing machines. The rebate amount is based on the model and manufacture date of the recalled washer. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. 365 day right part guaranteed return policy. SAMSUNG WASHER FIX/SOLUTION: Be sure your washer is set on a level surface. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Please use the below phone number for all media requests. The washing machines have mid-controls or rear-controls. Q9. If you own a Samsung top-loading washing machine, or are just interested in more information on this newsworthy-recall, keep reading to find out what is going on. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Samsung … Until your Home Label Kit arrives, please wash all bedding, bulky, and water-resistant items on the delicate or waterproof cycle. 2. Be sure your washer is not touching any other object. Why have some Samsung washers been recalled? Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am – 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. Samsung sent a tech to fix the washer as per recall repair instructions. Many Australian customers were unhappy with Samsung… Samsung issued the recall on Friday after receiving several injury reports involving the washing machines, Reuters reported.. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive … When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Most service contracts allow for a pro-rated refund minus claims. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. Inspect the door lock for damage. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Note: Please enter the Email address and Phone number you previously used to register your product. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. Nine injuries have been reported including a broken jaw and an injured shoulder. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Model numbers and serial information can be found on two labels affixed to the back of the machine. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. What are the terms of the manufacturer's warranty? Voluntary Recall of Certain Top-Load Washers. “So far, so good,” said Duvall. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, … ET, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Samsung Recalls Top Load Washing Machines, Report an Incident Involving this Product, Search Product Safety Reports on Saferproducts.gov, Report a dangerous product or a product-related injury on. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. Samsung said it was our fault for not keeping the lid open when done. Most Samsung washers are equipped with a Bedding cycle intended to wash bulky items like comforters, duvets, pillows, blankets, and sheets. Our care team is standing by to assist you with any questions, at 1-866-264-5636. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Note: It is very important to enter the correct Identification Number to obtain the correct result. Per the recall, Samsung customers have three options: Refund, replace or repair. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. In November 2016, Samsung instituted a voluntary recall of some of their top-loading washing machines made between March 2011 and October 2016, in cooperation with the U.S. Consumer Product Safety Commission. Number in the list that appears spin cycle is used for bedding, water-resistant or bulky items washed. For your records year manufacturer 's warranty includes parts and labor for manufacturing defects in materials workmanship. 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